Question 4 is based on the news report you have just heard.

News Report Two

听力原文

    Staff at a suburban supermarket in Melbourne say they feel unsafe at work after security guards were removed. This came after a series of physical attacks and verbal abuse by customers. 

    (3) [More than 50 workers at the store have signed a letter calling for a permanent security guard following a series of incidents], including a customer threatening to attack a supervisor with a knife.

    A security worker had guarded the store each night from 7 p.m. until 12 a.m., but that stopped suddenly on Monday, employees said.

    One worker said an angry customer had thrown a chicken at his head after complaining about how long she had waited to be served. Another worker said the lack of protection at the store made her feel uncomfortable at work. (4) [However, the spokesman of the supermarket said the store had taken strong action in response to incidents.] “We have found very few instances of bad customer behavior at our store in the past year. In the rare cases we have seen bad behavior, we have taken strong action in response, including banning a customer from the store.”

4. What did the spokesman of the supermarket say regarding the employees’ demand?

解析：A。根据录音结尾部分可知，该超市的发言人表示，超市已经采取了强有力的措施来应对这些事件。A项中的had...taken strong action为原词复现，故正确答案为A。

错项排除：录音结尾部分提到了两次customer，但都和customers’ needs（顾客的需求）无关，故B项错误。录音讲的是超市是否应该配备保安的问题，虽然与安保有关，但并没有提及police，故C项排除。录音结尾处，超市发言人表示他们已经采取了强有力的措施，暗示超市并不打算按照员工的诉求来继续行动，故D项与录音内容相悖，应排除。