Question 14 is based on the conversation you have just heard.

Conversation Two

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W: Hello, Mr. Brown. I was expecting your call. (12) [My secretary told me you were having some problems with the wooden table.] Is that right?

M: No, no, the table is fine. (12) [The problem is the chairs.]

W: Oh, the chairs. So, what exactly is the issue?

M: Well, put simply, these are not the chairs my wife and I selected in your store last week. There must have been some confusion with our order.

W: Oh, I see. I’m looking through my files now, and I see that the delivery was this morning. Is that correct?

M: Yes.

W: (13) [Do you mind describing the chairs that were delivered to your apartment, Mr. Brown?]

M: Sure. These have a flat back with a rounded top, and are very heavy. They’re light brown and look kind of cheap. The ones we ordered were dark brown to match the table.

W: Right, of course. It says here you purchased the Arlington table and four Milano chairs. As you said, there must have been some confusion with the order. I’m terribly sorry. (14) [We will send a van to collect those four and replace them with the Milano you purchased.] Will tomorrow 9 a.m. be okay, Mr. Brown?

M: Yes, that would be great. Thank you.

W: Good. Did everything else you ordered from us arrive okay?

M: Yes, I think so. Let me check. The mirror and two paintings are here. The two coffee tables are also here, and the sofa. Yes, we haven’t noticed anything else wrong or missing. But if we do, we will certainly let you know.

W: Okay, great. (15) [Once again, I’m sorry for the confusion and trouble caused.]

14. What did the woman promise to do for the man?

解析：C。四个选项均为动词原形词组，根据Improve、Apologize、Correct等词，推测题目可能问男女某一方要做什么事情来弥补或改善某些不好的事。录音后半部分女士表示，会派一辆货车收回送错的椅子，并且将男士原本订购的米兰椅送达。这些做法都是在弥补家具店送错货的失误，因此C项正确。

错项排除：女士所做的是弥补错误，没有提及要改善服务，故A项错误。B、D两项分别用wife（妻子）和back（靠背）作干扰，但男士只是在开头提到他和妻子曾在家具店选购家具，B项在录音中无依据。女士说的是将男士订购的椅子送到男士家里，没有提及“退款”，故D项错误。B、D两项都存在意思上的曲解，故均可排除。