Question 11 is based on the conversation you have just heard.

Conversation One

M: Good morning. What can I do for you?

W: Good morning. Could I talk to Jeffry Harding please?

M: Speaking.

W: Hello, Jeff. It’s Helen.（8）I got your message on the answering machine. What’s the problem?

M: Oh, Helen. Well, it’s the Grimsby plant again, I’m afraid. The（9）robots on Line 3 have gone wrong. And the line is at a standstill.

W: Can’t you replace them with the stand-ins?

M: I’m afraid not. The stand-ins are already in use on Line 6. And the ones from Line 6 are being serviced.

W: When did this happen, Jeff?

M: Well, they’ve been making a low continuous sound for a day or two. But they finally went dead at 2:30 this afternoon.

W: I see. What did you do? Have you tried the whole plant?

M: Not yet, Helen.（10）I thought I’d better get your OK first.

W: OK. Get on the phone to Tom, and try to get their stand-ins over tonight. We have to be back at full capacity tomorrow morning. Is it a major job to repair our robots?

M: About a week. That’s what the maintenance engineer says.

W: Right. Well, if you can get the ones from Tom, please ask Tom to inform Sheffield that he may need their stand-ins in case of emergency during the next week.

M: OK. Thank you very much, Helen.

W: You are most welcome.

M: （11）Sorry to spoil your day off.

W: It doesn’t matter.

11. Where is the woman at the time of the conversation?

解析：B。该题目为细节题。问题是：打电话时，女士在哪里？原文出现在对话最后，符合考题均匀分布原则。男士表示“Sorry to spoil your day off”，即很抱歉毁了女士的假期。选项B）She is having her day off（她正在休假）与原文意思一致。其中，“day off”是“假期”的含义。此题目采用视听一致可以做出正确选择。因此，此题目正确答案为B。